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Refund policy

CANCELLATION OF AN ONLINE ORDER

You can cancel an order online as long as it has not been shipped by phone Monday to Friday from 9:00 a.m. to 4:00 p.m. 1-450-993-0956 or by email order@affinite.ca.

DAMAGED PRODUCT

You must notify us of the problem within 5 days by phone Monday to Friday 9:00 a.m. to 4:00 p.m. 1-450-993-0956 or by email order@affinite.ca. Please have in your possession or send us any material that may help us understand the nature of the problem (i.e. if it is a breakage, attach a photo). We will make an agreement with you as to whether or not to return the item. If you must return, at our request, a damaged or defective product or if you have opted for a replacement, the costs of returning or shipping the replacement product are at our expense.

PRODUCT THAT IS NOT TO CUSTOMER SATISFACTION

If you are not completely satisfied with your purchase, you should contact us either by phone Monday to Friday 9:00 a.m. to 4:00 p.m. 1-450-993-0956 or by email order@affinite.ca.